Return Policy
About Delivery
Regarding Delivery
| FIRST FLOOR | INR 1000 (tax included) |
|---|---|
| SECOND FLOOR | INR 2500 (tax included) |
If the total purchase amount is INR 500 THOUSAND (tax included) or more, we will deliver it free of charge.
In the case of remote area, INR 1000 (tax included) may be applied when ordering, but it will be
changed upto INR 2,100 (tax included) when the order is confirmed.
If you shop as a member, the shipping fee will be free regardless of the purchase amount.
About shipping fee when ordering multiple items
If you order multiple items at the same time, the shipping fee will be only for one item.
About specifying the delivery date and time
As a general rule, we do not accept delivery dates.
If you would like a delivery date, please fill in the message field when ordering or contact us in advance.
Delivery of small items, consumables, and accessories
- The delivery method will be “GATI OR DTDC EXPRESS”.
- We will ship the next business day or two business days after receiving your order (after confirming payment). The shipping date excludes our holidays such as weekends and holidays.
- We will ship from JAIPUR or MOST NEAREST WAREHOUSE.
- We will inform you when shipping will stop due to inventory etc.
- During the sale period, long holidays, year-end and New Year holidays, etc., it may take longer than usual to deliver the product.
Delivery flow of large products (massage chair, diet trainer core)
- After receiving your order (after confirming payment), we will ship within 2 business days or 4 business days after all confirmation of delivery address information is completed. Depending on the delivery date, the shipping date may be 5 business days or more after reception. The shipping date excludes our holidays such as weekends and holidays.
- The delivery time will vary depending on your order.
Details such as the shipping date and delivery company will be announced in the “Order Confirmation Email”. If you have a request for delivery, please enter it in the message field when ordering. - The delivery company will contact you by phone about the delivery date, so when ordering, please enter a phone number that is easy to contact during the day.
- Depending on the delivery area, we may not be able to meet your request even if you specify the delivery date. Please note.
Notes on remote islands and remote areas (areas where transportation is unclear, such as mountainous areas)
- For customers who live in remote islands or remote areas (areas where transportation is unclear such as mountainous areas), we will check each time whether large items (massage chairs, diet trainer cores) can be delivered, and we will refuse orders depending on the area. We may do it.
- In addition, even if the product is delivered, we will charge a separate fee for on-site repair / replacement work during after-maintenance even within the manufacturer’s warranty period ( according to Article 6 of the manufacturer’s warranty policy ). Depending on the area, we may not be able to provide on-site repairs or product exchanges. We apologize for the inconvenience, but thank you in advance for your understanding.
About returns and exchanges
This site is not subject to the cooling-off (unconditional cancellation) stipulated by the INDIAN Act of Specified Commercial Transactions. Cooling off is not available.
We accept returns and exchanges in the following cases.
- Principlly We Do Not Offer Any Return Or Exchange Scheme.
- If the product has initial defects or defects, or if the product is damaged during delivery, the customer should notify us within 24 TO 48 HOURS after the product arrives, and we will check the operation of the product.
- When it is clearly due to our mistake such as product difference
Return / Exchange Procedure
Please contact us within 24 TO 48 HOURS from the delivery date using the inquiry form or our toll-free number (+91-97999-79739). We will inform you about the procedure if it corresponds to the return or exchange specified by us.
Refunds
No refund fees will be charged to the customer.
- When paying by credit card, Rakuten Pay, Amazon Pay, PayPay
After confirming the arrival of the returned product, the credit card charge will be cancelled. If your credit card company crosses the deadline, the refund will be the next withdrawal date.
- When paying by bank transfer, cash on delivery, or convenience store payment After confirming the arrival of the returned product, the product will be refunded to your account. (It may take 2 to 3 weeks due to administrative procedures)
However, we cannot accept returns or exchanges due to customer’s convenience.
- Products that have been used once
- Products that do not fit the size and comfort of the product
- Products that are marked as non-returnable at the time of sale,
etc. The cost will be borne by the customer.
About loading and unloading massage chairs
Basic delivery installation is free.
Delivery installation up to the second floor, with an elevator, no additional staff required, no crane lifting required, etc. are free of charge.
Precautions for delivery Please check the opening width of the aisle, door, etc. to the delivery location in advance.
As a guide, the width required for the delivery route is the product width + 2 cm. However, if there are L-shaped or T-shaped corners or stairs around the route from the carry-in entrance to the installation location and it is necessary to change the direction of the product, a width of 8 to 10 cm or more is required in addition to the product width. increase. Please let us know in advance when ordering the delivery location and route (such as when you do not have an elevator in an apartment and you want to bring it to the 3rd floor or above).
Additional costs may be incurred depending on the delivery method.
Delivery method that incurs additional costs
- When delivering to the third floor or above without an elevator in condominiums, detached houses, etc.
- When additional personnel are required
- When lifting work with a crane is required
- Addition If a preview (revisit) is required
The customer will be responsible for any additional costs incurred. For example, the estimated additional cost for lifting by a UNIC vehicle is about INR 5,000 to INR 10,000 (tax included).
- * The amount may be higher than the standard amount depending on the installation location and the conditions of the loading / unloading route.
- * The official amount will be announced by the delivery company at the time of delivery.
- * Additional shipping charges will be paid directly to the vendor.
Refunds
| Contents | Estimated charge (tax included) | |
|---|---|---|
| Increase in personnel | When delivery by increasing the number of workers is required. (Varies per person plus) | About Rs 500/- per person, the official amount is estimated separately |
| Stair climbing work 3rd floor | 〈For detached houses, housing estates, and condominiums〉 When transportation by stairs is required to the delivery destination, such as when the elevator does not enter or there is no elevator . (Up to the 3rd floor) | Rs 750/- per person, the official amount is estimated separately |
| Stair climbing work 4th-5th floor | 〈For detached houses, housing estates, and condominiums〉 When transportation by stairs is required to the delivery destination, such as when the elevator does not enter or there is no elevator . (Varies per 1st floor plus) |
About Rs 1000/- per person, official amount is estimated separately |
| Stair climbing work 6th floor and above | 〈For detached houses, housing estates, and condominiums〉 When transportation by stairs is required to the delivery destination, such as when the elevator does not enter or there is no elevator . | Estimate separately |
| Unic car | When lifting delivery by a crane car (standard 2t unic car) is required. 1 set for round trip | About Rs 15000/- or , the official amount is estimated separately |
Checkpoint for loading / unloading width
Please check the width of the “red arrow” in the illustration below.
If there are railings or doorknobs on the stairs or hallways, check the width including them.
Route outside your home
- Elevator: Door width, depth
- Stairs: Passage width, Landing width (Be careful of handrails)
- Corridor (passage): Passage width
Route in your home
- Entrance
- Interior door: Door width
- Corridor: Passage Width (Be careful about corners, handrails, and door knobs.)
- * Please check the width of the stairs, the width of the doors such as elevators and interior doors, and the size of the entrance frontage before purchasing. * In principle, it is not possible to raise the backrest of the product or carry it in at an angle.
- * Please note that doorknobs and handrails may interfere with loading and unloading.
- * We cannot handle the work of removing entrance doors, stair railings, windows, etc. Please make arrangements such as requesting a specialist by yourself.
For customers who are concerned about loading and unloading “Information on preview service”
Customers who are concerned about loading, unloading, and installing massage chairs can use the carry-in preview service (free of charge) only if they plan to purchase at our shop. The delivery company will visit the customer’s house and check in advance whether it can be carried in or out and additional costs. If you are concerned about loading and unloading, or if you would like to have a preview, please feel free to contact us using the inquiry form or our toll-free number ( +91-97999-79739 ).
* If you are considering purchasing at another store, we will not accept it. Please request a preview to the store where you plan to purchase.
〈Flow of preview of delivery〉
- Requests for preview are accepted via the inquiry form, our toll-free number, or when ordering. When applying for a preview, please let us know in advance about the following three points so that we can respond smoothly.
- About the desired product model number and product color
- About picking up unnecessary massage chairs
- About the preview address
- Customer name
- Phone number
- We will contact you.
- Do a preview.
- The day after the preliminary inspection, we will inform you about the availability of loading and unloading and additional costs.
We will make arrangements if it is possible to bring it in, but if additional costs are incurred, we will proceed after obtaining the consent of the customer.
If delivery is not possible, we will contact you to cancel your order.
About picking up massage chairs that are no longer needed
Only when you purchase a massage chair from the online shop, we accept the collection of massage chairs that you no longer need, regardless of the manufacturer of the other company. For each purchase, you can pick up one for a fee (11,000 yen including tax). Customers who wish to pick up should select “I would like to pick up” when ordering. If you do not have the option to pick up the item, please enter “I would like to pick it up” in the inquiry field when ordering.
Request to customers who wish to pick up
“Massage chair model number you want to pick up (regardless of other manufacturers)”, “Massage chair installation location you want to pick up”, “Pick up” in the inquiry column on the “Confirmation of order details” page Please fill in as much as you can understand “the width of the desired massage chair”. At the time of product delivery, the delivery company will pick up the unnecessary massage chair.
Precautions for picking up unnecessary massage chairs
- We do not accept pick-up only.
- We do not accept collections other than massage chairs.
- For an order for one massage chair, only one massage chair can be picked up.
- In principle, we do not accept orders for more than one massage chair.
If you would like to pick up more than one, please contact us first. We will confirm whether the second and subsequent units can be picked up and estimate the pick-up fee individually. Customers are responsible for any additional charges. During the free pick-up campaign period, the first car will be handled free of charge, but the customer will be responsible for the fee for picking up the second and subsequent cars.
- If the massage chair to be picked up is in a different location from the delivery address, we will not be able to handle it.
- Customers are responsible for any additional charges incurred when increasing the number of staff or carrying out the unic when picking up unnecessary massage chairs. For details , please see ” About loading and unloading massage chairs “.
- The delivery company does not support the disassembly work of the collected products. If you cannot carry it out in the assembled state, we ask you to disassemble it, so please check in advance if it can be disassembled.
